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Troubleshooting
Resolve problems with Teracloud® Streams using the troubleshooting tools provided with the product as well as the resources offered by Teracloud Support.
Teracloud® Streams messages
The Teracloud® Streams messages describe the errors and solutions, warnings of potentially problematic conditions, and helpful information that you can use to troubleshoot the problems that can occur when you work with the product. These messages are displayed in the user interfaces and log files.
Web management service
These messages describe the conditions and problems that can occur when you work with the REST API and the web management service (SWS).
CDISW5001E
An unexpected error occurred. The error is: error_info

Welcome
Learn about the core capabilities of Teracloud® Streams, its architecture, and key concepts.
Installing
Use this information to install, upgrade, and uninstall the Teracloud® Streams product.
Configuring
Create a basic or an enterprise domain which is a single point for configuring and managing common resources, security, and instances.
Administering
Administer the product by using the Teracloud® Streams graphical user interface, APIs, or the streamtool command-line interface.
Developing
Develop stream applications with the Streams Processing Language (SPL), Java, and Python.
Troubleshooting
Resolve problems with Teracloud® Streams using the troubleshooting tools provided with the product as well as the resources offered by Teracloud Support.
- Before contacting Teracloud® Support
  Review this information before you contact Teracloud® Support. These resources might help you to find possible solutions for your issue, or make your support experience more efficient if you need to contact Teracloud Support.
- Troubleshooting techniques
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as you expect it to work, and then decide how to resolve the problem.
- Known problems and solutions
  Use the solutions that are provided to resolve known problems that you might encounter when you work with different components of the product.
- Troubleshooting services and diagnostic tools
  Teracloud® Streams provides log and trace services and troubleshooting tools that can help you resolve the issues that you encounter when you work with the product.
- Teracloud® Streams messages
  The Teracloud® Streams messages describe the errors and solutions, warnings of potentially problematic conditions, and helpful information that you can use to troubleshoot the problems that can occur when you work with the product. These messages are displayed in the user interfaces and log files.
  - Naming conventions for Teracloud® Streams log message IDs
    Each log message has a unique message ID. The naming convention for each Teracloud® Streams message ID is CDISXNNNNT.
  - Streams Console
    These messages describe the conditions and problems that can occur when you work with Streams Console.
  - Streamtool and command line user interfaces
    These messages describe the conditions and problems that can occur when you work with the streamtool commands.
  - Installation
    These messages describe the conditions and problems that can occur during the product installation, a reinstallation of the product, the migration to a different version of the product, and the uninstallation process.
  - Streams Processing Language (SPL)
    These messages describe the conditions and problems that can occur when you work with the Streams Processing Language compiler, utility, and documentation (SPLDOC).
  - Runtime services and utilities
    These messages describe the conditions and problems that can occur during the processing of the runtime services and utilities.
  - Application manager service
    These messages describe the conditions and problems that can occur when you work with the application manager service (SAM).
  - Web management service
    These messages describe the conditions and problems that can occur when you work with the REST API and the web management service (SWS).
    - CDISW0001I
      The action_type action completed successfully for the resource with resource type resource_type and restid rest_id.
    - CDISW0002I
      The action_type action completed successfully for the resource with resource type resource_type and restid rest_id in instance instance_name.
    - CDISW5000E
      The resource with the resource_type resourceType and restid rest_id cannot be found.
    - CDISW5001E
      An unexpected error occurred. The error is: error_info
    - CDISW5002E
      The format of restid rest_id for the resource_type resourceType is not correct.
    - CDISW5003E
      The current user is not authorized to retrieve information about jobs.
    - CDISW5004E
      The current user is not authorized to retrieve information about hosts.
    - CDISW5005E
      The current user is not authorized to retrieve information about instances.
    - CDISW5006E
      The current user is not authorized to retrieve information about views.
    - CDISW5007E
      The current user is not authorized to retrieve information about a host.
    - CDISW5008E
      The current user is not authorized to retrieve information for job ID job_id.
    - CDISW5009E
      The current user is not authorized to retrieve information for view ID view_id.
    - CDISW5010E
      The current user is not authorized to retrieve configuration information.
    - CDISW5011E
      An action type must be specifed when performing an action on a resource.
    - CDISW5012E
      The action_type action is not supported for the resource with resource type resource_type and restid rest_id.
    - CDISW5013E
      The action_type action is not supported for the resource with resource type resource_type and restid rest_id in instance instance_name.
    - CDISW5014E
      The provided request input cannot be interpreted as JavaScript Object Notation (JSON) content.
    - CDISW5015E
      A value for property_name must be specified.
    - CDISW5016E
      The value for property_name must not be null.
    - CDISW5017E
      The value for property_name is not valid.
    - CDISW5018E
      Permissions for secured object secured_object_type cannot be found for role role_name.
    - CDISW5019E
      Permissions for secured object secured_object_type cannot be found for user user_name.
    - CDISW5020E
      Permissions for secured object secured_object_type cannot be found for group group_name.
    - CDISW5021E
      Permissions for secured object secured_object_type and role role_name already exist.
    - CDISW5022E
      Permissions for secured object secured_object_type and user user_name already exist.
    - CDISW5023E
      Permissions for secured object secured_object_type and group group_name already exist.
    - CDISW5024E
      Permissions principal not correctly specified.
    - CDISW5025E
      The resource with the resource_type resourceType and restid resource_name already exists.
    - CDISW5027E
      An error occurred transferring the application bundle.
    - CDISW5028E
      An error occurred transferring the job configuration overlay.
    - CDISW5029E
      An application bundle with identifier application_bundle_id does not exist.
    - CDISW5030E
      Credentials must be provided to access URL URL.
    - CDISW5031E
      URL URL could not be found.
    - CDISW5032E
      Authorization to URL forbidden.
    - CDISW5033E
      Failed to retrieve content from URL URL. Error detail: errorDetails
    - CDISW5034E
      The value type for property_name is not valid.
    - CDISW5035E
      Property value property_value is not valid for property property_name.
    - CDISW5036W
      No input properties found to process.
    - CDISW5037W
      Property property_name is not supported for this request and is being ignored.
    - CDISW5038E
      The job submission with restid rest_id is in progress or has completed processing.
    - CDISW5039E
      Unexpected error creating a build resource. Response code: response_code.
    - CDISW5040E
      Unexpected error uploading build archive. Response code: response_code.
    - CDISW5041E
      Error retrieving build log messages. Response code: response_code.
    - CDISW5042E
      Unexpected error retrieving build log messages. reason
    - CDISW5043E
      Error retrieving build status. Response code: response_code.
    - CDISW5044E
      Unexpected error retrieving build status. reason
    - CDISW5045E
      Error submitting build. Response code: response_code.
    - CDISW5046E
      Unexpected error submitting build. reason
    - CDISW5047E
      Unexpected error monitoring build. reason
    - CDISW5048E
      Error uploading application bundle. reason
    - CDISW5049E
      Error uploading job configuration overlay. reason
    - CDISW5050E
      Error submitting job. reason
    - CDISW5051E
      Error registering job. reason
    - CDISW5052E
      Error processing build. reason
    - CDISW5053E
      Error determining asynchronous operation status. reason
    - CDISW5054E
      Connection lost while determining asynchronous operation status.
    - CDISW5055E
      The job submission with restid rest_id is in progress and cannot be deleted.
    - CDISW5056E
      Unexpected error deleting a build resource. Response code: response_code.
    - CDISW5057E
      The user user is not authorized to list job submissions for following instance: instance_name.
    - CDISW5058E
      The user user is not authorized to create a new job submission for following instance: instance_name.
    - CDISW5059E
      The user user is not authorized to view the submission_id job submission for the following instance: instance_name.
    - CDISW5060E
      The user user is not authorized to modify the submission_id job submission for the following instance: instance_name.
    - CDISW5061E
      The user user is not authorized to remove the submission_id job submission from the following instance: instance_name.
Reference
Find details on the SPL language, toolkits, APIs, commands, and more.
Glossary
Use this glossary to find terms and definitions for Teracloud® Streams.

CDISW5001E

An unexpected error occurred. The error is: error_info

The system cannot complete the current task.

Refer to the specified error and the log files. You can access the log files from the Status page of the Streams Console or by using the streamtool getlog command.